Telecom
expense management is a solution whereby business organizations can
effectively manage their telecom networks. Such a solution
encompasses people, technologies and processes that are needed to
govern the network. With the help of telecom expense management, it
is possible to maintain an accurate inventory of all the network
elements in an organization including server, wiring panels, laptops,
cell phones and others. Also, using telecom expense management
solutions it is possible to estimate future network costs by building
the telecom budget in advance. Another advantage of the telecom
expense management is that it enables indentifying the issues in the
security infrastructure, thereby optimizing the existing network
infrastructure.
The
telecom expense management is segmented on the basis of solutions
into usage management, sourcing management, reporting and business
management, ordering and provisioning management, invoice and
contract management, inventory management and dispute management
among others. On the basis of service delivery modes, the telecom
expense management is segmented into complete outsourcing delivery
mode, managed services delivery mode, licensed software and hosted
services. The telecom expense management market is segmented on the
basis of end-users into SMBs (Small and Medium Businesses) and Large
Business organizations. On the basis of verticals, the telecom
expense management market is segmented into manufacturing,
healthcare, retail, BFSI (Banking Financial Services and Insurance),
automotive, transportation and logistics, and media and entertainment
among others. The telecom expense management market is segmented on
the basis of regions into North America, Asia-Pacific, Europe and
Rest of the World (RoW).
The
increasing adoption of Bring Your Own Device (BYOD) is one of the
major factors fuelling the growth of telecom expense management
market. The employees today are taking the advantage of mobile phones
and other portable devices in keeping themselves connected with the
corporate network. This is also encouraged by business organizations
as it enables employees to carry out work related tasks at their
convenient locations thereby enhancing productivity and increase
revenues. Such Business Organizations constantly look for solutions
to address the issues associated with BYOD such as data security,
plans and usages of individual BYOD device, application control and
other business related policies. Telecom expense management solutions
cost-effectively addresses changes in BYOD inventory such as
monitoring individual device costs and their usage plans. It also
helps in controlling application policies to avoid any illegal
applications that affect the data security thereby contributing to
the growth of the market. Another factor fuelling the growth of
telecom expense management is increase in the demand for telecom
expense management solutions in business organizations. Most of the
business organizations are taking initiatives in reducing costs
pertaining to communication networks. Telecom expense management
enables business organizations to collect and analyze information by
providing visibility in the expenses involved. It also enables
organizations in effectively managing change processes related to
inventory and service level on daily basis.
However,
the interoperability issues with the telecom expense management
solutions are adversely affecting the growth of this market. As the
enterprises are becoming sophisticated in carrying out their
operations using BYOD devices, telecom expense management solution
efficiencies are affected in delivering high value functionality and
interoperability with the Human Resource (HR) information systems and
ERP. Such limitations restrict their use thereby restraining their
growth potential.
Some
of the major players in the market are Dimension Data Holdings,
Vodafone Global Enterprise Limited, Valicom, Econom Group, Computer
Sciences Corporation, CGI Group Inc., Accenture Plc., Tangoe Inc. and
International Business Machines Corporation.
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